Absolutely, but you'll need to act fast! We can only cancel orders within the first 24-48 hours and before they've shipped out. Just send us your order number right away. You can see more in our Shipping Policy

Your package is on its way from overseas! Here's what those status messages mean:

• "In Transit to the next facility" - Your package is heading to a processing center in your country
• "Waiting for shipping carrier to update tracking information" - The carrier has your package but hasn't scanned it into their system yet

Next Steps
Please allow 1-3 business days for tracking to update. If there's no update after that timeframe, reach out to us and we'll provide you with an order update.

These tracking gaps are completely normal for international shipments!

Your order will arrive within the following timeframes from the date your order ships:

North America: 7-15 business days
Rest of World: 10-15 business days

We'll get your order processed and shipped within , and you'll receive tracking information once it ships so you can follow your package's journey!

Times may vary slightly depending on your location, but we'll keep you updated every step of the way.

You can track your order with our built in tracking system here!

You can expect to hear back from us within 1-2 business days. We handle emails Monday through Friday during regular business hours.

Don't worry! Tracking emails go out within 2 business days of shipping. Check your spam folder first, and if it's still missing, drop us a line.

Start by checking with neighbors or your building's front desk. While we consider it delivered once tracking confirms it, we're here to help you figure out next steps. See our shipping policy

We've got you covered! Just reach out within 7 days with your order number and some photos of the issue, and we'll send you a replacement free of charge. You can see more in our Refund Policy.